Personal Care

Nevada’s #1 Trusted Personalized Home Care Services
for the Elderly & Disabled.

A High Standard of Care

Heroes Caregiving understands the difficulties of seniors when everyday activities and personal tasks become challenging to complete on their own. These personal tasks require someone with experience, compassion, and professionalism, and that's where we excel; our caregivers are trained thoroughly and are able to complete these tasks with ease and thoroughness. Your peace of mind and providing the best care is our top priority. 

Our Personal Care Services Include: 

  • Trained caregivers assist with personal care needs ranging from stand-by assistance to full care depending on each client’s individual needs
  • Bathing, dressing, grooming, and overall appearance
  • Mobility assistance
  • Help with position changes and transfers for clients who are bed-bound or may require assistance getting in and out of bed.
  • Incontinence care, toileting needs, and safety in the bathroom
  • Assistance with preparing and serving meals, and support for special diets
  • Care for those with memory issues or cognitive impairments
  • Medication reminders 
  • Assisting with outings, social events, shopping trips, and other activities of interest to maintain engagement both physically and emotionally
  • Change in condition monitoring
  • Fall risk assessment and assistance with fall prevention

Transportation Assistance

Doctors appointments, physical therapy, dental appointments, are all a necessary part of personal care, that's why Heroes Caregiving provides transportation to these and more, such as grocery shopping, prescription pickup and drop-off, beauty salon, gym, special events, dry cleaning, or church. 

FAQs

What services do you provide?

We provide personal care services to senior citizens, adult disabled persons, and veterans. Note:  We do NOT service individuals under the age of 18 years old. 

What are personal care services? 

Our Personal Care Attendants (also known as caregivers) are able to assist with Activities of  Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). ADLs are everyday  tasks (basic activities) an individual will perform throughout their day, for example: taking a bath  or shower, walking to and from places, using the restroom, and getting dressed for the day.  IADLs build upon the basic tasks an individual will perform throughout their day for  example:cooking and preparing meals, house cleaning and organization, clothing and bedding  laundry, and transportation and errands.*  

*If you are a veteran and your services are covered by the Department of Veteran Affairs, our  Personal Care attendants are NOT able to provide transportation.  

Unfortunately, for the safety of clients and our Personal Care Attendants, we CANNOT be  responsible for heavy lifting. If you have a Hoyer lift or other form of transfer assistance, please  discuss with our staff.  

What areas of Nevada do you service? 

We service individuals in the Las Vegas, North Las Vegas, Henderson, and Boulder City area. We look to employ Personal Care Attendants in the areas listed.

How do I or my loved one(s) pay for services? Do you accept insurance or other forms of reimbursement?

Currently, our clients pay for services privately (out-of-pocket) or have services covered by the H/ HHA program through the Department of Veteran Affairs.* Some clients have the ability to receive partial reimbursement of services through their personal insurance; however, we are not responsible for managing this reimbursement.
*Are you a veteran? You may be eligible for our services at no cost to you!

Step 1: Enrollment in VA Health Care Benefits
Most veterans who served in the active military, naval, or air service and did not receive a dishonorable discharge qualify for the VA's standard medical benefits package. Not signed up for VA health care but believe you are eligible for coverage? Apply online at
va.gov, by phone at 877-222-8387, or by submitting an application for health benefits form by mail or in person at a VA medical center or clinic.

Step 2: Eligibility for Community Care Services
Any veteran who is signed up for VA health care and is seeking homemaker or home health aide services qualifies for community care, since the VA does not offer these services directly.

Step 3: Clinical Eligibility for H/ HHA Services
A veteran must demonstrate a clinical need for H/ HHA services. Assessments are conducted by a VA primary care provider or a geriatrics care team. If vou have met Steps 1 and 2, contact a VA primary care provider today and see if you qualify. If you do, ask for services from Heroes Caregiving! 

Why don’t you accept Medicaid and or/ Medicare? 

In order to retain qualified and compassionate individuals, we pay our Personal Care Attendants the highest rate in the home-care industry! Unfortunately, Medicaid and/ or Medicare does not pay enough to cover our PCA’s wages. However, our staff will try to assist you in the best way possible and will consider financial hardship on a case-by case basis.

What are your rates? Do you have minimum requirements?

Our rates are based off the amount of time that is needed, and are discussed in the initial consultation. We require a 4 hour minimum/ week. 4 hours can be 2 hours/ day for 2 days/ week OR 4 hours in one day. All scheduled service hours must be at least two hours in length. Additionally, we offer respite care with at least 72-hours notice, providing that we have PCA availability. Respite care, like all other scheduled services, must be at least two hours in length. 

What is respite care? 

Respite care is for those needing a short break from the daily demands of providing care. Whether you need to run a quick errand, go grocery shopping, or simply want to watch a movie without interruption, we are here to help. Respite care is very flexible and there are no long term contracts required. 

Do you have a care plan? How does the Personal Care Attendant know what I or my loved one(s) need?

We want our senior, disabled, and veteran communities to feel serviced and empowered! This is why we personalize every client’s care plan to suit their individual and familial needs. We also understand that no two days are alike; therefore, our all-in-one software program allows us to update, change, and monitor your care plan. Additionally, you or your loved ones can have easy
access to the platform (if requested), ensuring seamless communication between you and our whole staff.

What kind of individuals are your Personal Care Attendants? Are they trained?

Our PCAs are qualified and compassionate individuals! We look for seasoned PCAs; however, we also employ individuals who have excellent communicate skills and compassion for others; and especially those who are looking to step into the medical field and whom are pursuing school. All our PCAs are required to: have a valid PCA certification in the State of Nevada, including training on Elder Abuse and Awareness; have a valid CPR/ AED/ First Aid certification; have satisfactory results of a background and reference check; and have satisfactory results of a physical exam and TB test.

Do you require a deposit? Do you have a contract or service agreement? 

We do not require or ask for a deposit to start services with us. Most clients find that we have the most flexible and accommodating service agreement in the industry. All agreements are discussed during and/or after the initial consultation, if you are to choose us as your personal care provider. We also have a very easy and efficient payment system! Note: We do NOT accept check as a form of payment. 

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